Shipping & Delivery

01 Overview

Magnat Designs ships acoustic wall panels, sample orders, and accessories nationwide across South Africa. All orders are processed and dispatched from our Johannesburg, Gauteng facility. We do not currently offer international shipping.

By placing an order with Magnat Designs, you agree to the shipping terms set out in this policy. If you have questions before ordering, please contact us — we're happy to confirm lead times for your specific location and order size.

02 Delivery Timeframes

Order type	Processing	Delivery (from dispatch)
Panel orders	1 business day	Up to 5 business days
Sample orders	1 business day	Up to 5 business days
Remote / rural areas	1 business day	Additional 1–3 business days may apply

Delivery timeframes are estimates. Magnat Designs is not liable for delays caused by courier partners, adverse weather, or circumstances beyond our control. If your order has not arrived within the expected window, please contact us and we will investigate immediately.

03 Maximum Delivery Period

In line with Section 46 of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), we will execute your order within 30 days of receiving it, unless we have agreed otherwise with you in writing.

If we are unable to deliver within 30 days, we will notify you promptly. You may then cancel the order and receive a full refund. If the goods you ordered are unavailable, we will notify you immediately and refund any payment made within 30 days of that notification.

04 Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. The shipping cost is displayed in full before payment is confirmed — you will never be charged more than the amount shown at checkout.

For large or commercial orders — trade quantities or site-address deliveries — please contact us before ordering so we can confirm logistics and pricing for your requirements.

05 Order Processing & Payment

Orders placed before 12:00 (midday, SAST) on a business day are processed the same day. Orders placed after 12:00, or on weekends and public holidays, are processed on the next business day.

You will receive an order confirmation email immediately after purchase, and a separate dispatch notification with tracking information once your order has been handed to our courier partner.

Funds are withdrawn only once your goods are dispatched. No amount exceeding the approved order total will be charged, in line with Section 43 of the ECT Act.

06 Packaging

All panels are individually wrapped in protective film and packed in reinforced cardboard cartons designed for the dimensions and weight of our products. We take care to ensure every order arrives in the condition it left our facility.

On delivery: inspect all packaging before signing for your order. If the outer packaging appears damaged, note this on the courier's delivery record before signing. Do not discard damaged packaging — it may be required to support a transit damage claim.

07 Sample Orders

Physical colour and finish samples are available at R75 per finish. Sample orders follow the same processing and delivery timeframes as panel orders — 1 business day processing, up to 5 business days delivery nationwide.

The cost of samples is redeemable in full against a subsequent panel order. To redeem, contact us at the time of your panel order and quote your sample order number.

08 Collection

Collection from our Johannesburg facility is available by appointment only. To arrange collection, contact us before placing your order. Walk-in collection without an appointment is not available. Collection orders are typically ready within 1 business day of order placement.

09 Damaged or Missing Orders

Damaged in transit

If your order arrives damaged, photograph the outer packaging and all damaged items immediately. Note the damage on the courier's delivery record before signing. Contact us at enquiries@magnatdesigns.co.za with your photos and order number as soon as possible. Retain all original packaging until the matter is resolved.

Missing or delayed orders

If your order has not arrived within the stated delivery window, or if tracking shows no movement for more than 2 business days, contact us. We will liaise with our courier partner and provide an update within 1 business day.

10 Address Accuracy

It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Magnat Designs is not liable for orders delayed or lost due to an incorrect or incomplete address. If you need to amend your delivery address after placing an order, contact us immediately — address changes cannot be made once an order has been dispatched.

11 Changes to This Policy

Magnat Designs reserves the right to update this Shipping Policy at any time. Changes take effect from the date of publication on this page. The version in force at the time of your order governs your purchase.